Frequently Asked Questions - FAQ
What does JetOne Jets do?
JetOne is the leading broker for full service charter aviation provider. We help individual and commercial clients around the world with arrangements for all of their business and leisure travel requirements.
Three factors help JetOne provide maximum value to our clients:
Our skills and experience in private aviation: JetOne minimizes client's time investment in travel by understanding our client's needs and leveraging our exceptional vendor relationships.
Our leading-edge technology & assets: JetOne is investing in unique technology including intellectual property that will facilitate client acquisition and retention. We will create an unparalleled private aviation experience at a competitive price set.
Our quality people and delivery: JetOne's people have a consultative approach to help clients make informed decisions - an industry first.
For more information, please visit www.JetOneJets.com or call 1-888-JET-ONE1.
What are your offerings?
JetOne Jets is a leader in brokering charter aviation, thereby offering customers the benefits of charter jet luxury without the long-term financial commitment. JetOne Jets range of services include: private jet membership arrangements, aircraft sales and management and exclusive aircraft charter. With JetOne, you can fly at anytime without any commitments or membership fees.
Additionally, JetOne offers the JetOne Jets AccessOne Card. This unique membership program is designed to cater to businesses and individuals that require access to the finest, safest and most secure aircrafts in private air transportation at the most affordable rates in the industry.
What are the advantages to flying with JetOne Jets versus its competitors?
JetOne Jets offers world-class service, flexibility, and access to charter services meeting the highest safety standards at the industry's most competitive rates.
Comprised of seasoned aviation business professionals with over 50 years of combined experience, JetOne Jets's senior executive team has honed the business model to offer superior service to AccessOne Card members at prices 20-60 percent less than their competitors.
What aircrafts can passengers choose from?
JetOne Jets provides access to an extensive network of charter aircraft, including light, mid-size, super-mid and heavy jets. Airliners, turbo-prop and piston-prop aircraft are also available.
Light jets are appropriate for six or fewer passengers; while mid-size jets are best for five to seven passengers. The largest is the heavy jet, which is suitable for seven to ten passengers. It includes a galley, enclosed lavatory and cabin attendant.
How does JetOne Jets ensure the safety of its passengers?
Jet One's primary focus is safety, which is a principal reason why we choose to align with ARGUS, Wyvern, NATA and NATA First.
With JetOne Jets, you have the comfort of knowing that every passenger who has flown on the aircraft before you and your family has been screened by TSA standards.
Scheduling flights requires the full legal names of all passengers. All passengers over the age of 18 must present a valid, government issued photo ID prior to boarding the aircraft. If such identification is not presented, boarding will be denied. Passengers under the age of 18 must be identified by the lead passenger.
Crewmembers are required to display their company issued photo identification badge, at waist level or above, when on, or in the vicinity of, the aircraft. In addition, all crewmembers are required to carry valid government issued photo identification while on flight status.
All aircraft are locked and secured when crewmembers are absent from the plane. All passengers are escorted from the FBO to the aircraft by a crew member.
How do I book my flights?
Whether you are calling for an Individual Charter or you are an AccessOne Card Program Member,
please call 1-888-JETONE1 to book your travel.
Each JetOne Jets AccessOne Card Program Member is assigned a personal Flight Coordinator according to geographic location. Every time you call your Flight Coordinator, you will speak with a professional assigned to you.
They are available 24 hours a day, 7 days a week, to schedule your flights, arrange ground transportation and coordinate catering. They take great pride in arranging every aspect of your travel. JetOne Jets provides you with the most convenient, personalized service available today.
How does JetOne differ from other air charter companies?
JetOne Jets is a full service private aviation provider with unique joint venture relationships with providers and FBOs. JetOne Jets relationships allow unparalleled economies of scale producing massive savings that we pass on to our clients.
Is the first company to understand that a journey consists of far more than a plane flight. We believe that the journey begins as soon as you step out of your front door and doesn't end until you return safely home. While you're away, we make sure that everything is taken care of. This concept, which we call Ultimate Aviation, is something we pioneered and it represents the height of service.
Are there any restrictions on who can fly on my aircraft?
You may bring along as many people as can safely travel on your chosen aircraft. You don't even need to be present on a flight to use your JetOne Jets AccessOne Card. You may pre-authorize family members, friends and business associates to conveniently use your account.
How do your prices compare to commercial?
The costs of private aviation vary significantly based on a number of variables including distance, size of aircraft and length of stay. JetOne Jets offers the most affordable rates in the industry, 20-60% less than its competitors. JetOne has unique technology and partnerships that allow several options that cost little more than a first class ticket. Our AccessOne Programs provide you with the Ultimate Aviation experience - 5 star catering, helicopter service and complete concierge service at no additional cost. Please Request a Quote or call 1-888-JET-ONE1.
What are your hours?
JetOne operates 24 hours a day, 7 days a week, 365 days a year.
Our 24 hotline is 1-888-JETONE1 or 516-396-1333.
Where does JetOne have offices?
New York Sales Headquarters
410 Park Avenue
7th Floor
New York, NY 10022
212.710.3888 main
212.710.3880 fax
Corporate Headquarters
135 Crossways Park Drive
Woodbury, NY 11797
516.396.1333 main
516.396.1334 fax
How many airports can I access with JetOne?
JetOne gives you more options. In the U.S. alone, there are thousands of private airports available for JetOne clients' use, versus 550 commercial airports. In fact, when you travel with JetOne, you can fly virtually anywhere in the world.
Does JetOne require reservations? How far in advance?
Just give us as little as four hours notice. We're on call 24 hours a day, 365 days a year.
What is Ultimate Aviation?
Ultimate Aviation is an entirely new approach to travel, one that expands the concept from getting beyond getting from place to place. With Ultimate Aviation, every aspect of your journey is customized around your needs -- from the moment you leave your front door until you're comfortably and safely ensconced at your final destination. Your schedule, the type of aircraft your fly, what you eat en route -- everything is built around you.
How many aircraft does JetOne have access to and which one is right for me?
Our partnerships with FBO's and charter companies enables us to put over 3,000 of the world's finest, most meticulously maintained luxury aircraft at your service, including light, midsize, super-mid and heavy jets. Your personal Client Services Executive will work with you to help you match the aircraft to your travel needs.
Who flies JetOne Jets?
JetOne Jets has forged long-term relationships with various Fortune 500 company executives, professional athletes and celebrities in entertainment who turn to the company for their private aviation needs. References are available in most industries.
How do I book a flight?
To contact JetOne Jets, please visit the website at www.JetOneJets.com. You can also call 1-888-JET-ONE1, or send an email to info@JetOneJets.com.
How do I know which JetOne Jets program is right for me?
Whatever your travel requirements may be, JetOne Jets offers a program that will fit your needs. Our knowledgeable sales team will discuss your travel profile with you; where you go, how often, the typical number of passengers, etc. After a clear understanding of your profile is obtained, our sales professionals will then make program and aircraft recommendations to match your requirements.
What if my requirements change?
JetOne Jets realizes that your needs may change. For this reason, JetOne Jets will work with you to accommodate the changes and adapt an AccessOne Program to your new requirements. JetOne Jets program can adapt to meet changing needs.
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